Thursday, November 23, 2006
The Plainsman Restaurant, Hwy. 5, 3 km west of Hwy. 6, Dundas
Non-member guests are welcome
behalf of the ASQ Section 400 executive, I welcome you to our 2006-2007
season of programming. Barely
six weeks ago, we had our first meeting and we are now fast approaching
our third. My how
November meeting has a definite healthcare services and customer
(patient) satisfaction flavour to it but, as everyone who has ever had
to face a customer knows, we are all in the customer care and customer
service business. Our
featured presenters are from Hamilton Health Sciences and their QUEST
for Quality project team has been coached by none other than our very
own longstanding member, Dr. Charles (Charlie) Goldsmith.
can read about this teams six CQI projects and Lessons Learned in the
March 2006 issue of Quality Progress or, better yet, you can hear about
it from members of the team themselves on Thursday, November 23rd.
know that we can all learn how to better improve our project management
and customer service capabilities.
forward to seeing you soon,
challenge of quality improvement work within the reality of overcrowded
emergency departments with limited resources is not new.
The role of the quality facilitator can provide the resources
needed to plan, organize and move forward quality initiatives in the
Emergency Department within these constraints.
examine one successful strategy in a Canadian multi-site teaching
hospital that used quality facilitators in the Emergency Department for
six quality improvement projects. An
experiential learning strategy for quality improvement principles was
used. Leadership support and commitment were instrumental in this
has been a registered nurse at HHS since 1983.
Rosanne holds a Bachelor of Health Science of Nursing degree as
well as a Master of Education degree. Since September 2004, Rosanne has
had an integral part in the development of the patient safety program and
culture within the organization.
3 km west of Hwy. 6
Please use this web poll to confirm dinner attendance by noon on November 17, 2006
For more information please contact
Order of Excellence Award, the
highest level of recognition and presented by the National Quality Institute
applies to those organizations that wish to retain a CAE Trophy (Gold
Level), or the NQI PEP® Level 4 certification. To receive the Order of
Excellence, organizations must ensure the solidification of past successes,
for which NQI and/or CAE certification/recognition has been requested. These
organizations have successfully maintained a focus on excellence over the
Quality Institute (NQI)
is the national steward organization for the annual Canada Awards for
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