The Hamilton Section of the American Society for Quality



January 2009

Editor -
Adam Kossowski


DATE:  Tuesday, January 27, 2009



Chan's Buffet Restaurant, 1400 Upper James St. Hamilton
(Just South of Stone Church Road - see map below)



6:00 pm Cash Bar, Networking and Registration
7:00 pm Buffet Dinner

8:00 pm

Welcoming and Presentation

Charge: $30 includes Dinner and Presentation.  $10 for Presentation only.

Non-member guests are welcome

Effective Table and Graph Design

Every day we are looking for information that's in the data.  We make data displays to find that information.  Do these data displays transmit the information effectively and efficiently?  Might there be a better way to “tell the story”?  Through the use of real life examples, this presentation will show how to create effective data displays that are easily understood.

Topics will include the following: when to use a table or graph, seven common graphical displays, and aspects of data displays that aid or detract from viewer understanding.

Speaker: Tim Dietrich

Quality Systems Coordinator, ArcelorMittal Dofasco

Tim Dietrich has worked in quality for ArcelorMittal Dofasco since 1999. He works with teams applying his experience on quality improvement projects, statistical process control, control plans, root cause analysis and advanced statistical analysis.Tim’s background is in mathematics and statistics, and he is an ASQ Certified Quality Engineer and an ASQ Certified Six Sigma Black Belt.

If attending the dinner, please e-mail Jeff Race at  
by noon on Friday, January 23, 2009 and provide your name and phone number

Meeting Location: Chan's Buffet Restaurant, 1400 Upper James St., Hamilton

Other Upcoming Events





Document Control - Ralph Robinson, STC Associate Fellow & Canadian Head of Delegation, ISO/IEC JTC1

ASQ Toronto


Jan 14, 2009

Innovation - How to Network for New Ideas - Peter Merrill, President, Quest Management Systems

ASQ Toronto

Feb 11, 2009

Tour of Canadian Blood Services facility in Ancaster - March 12, 2009

Your section has arranged a tour of the Canadian Blood Services facility in Ancaster to learn about their quality program. This is a great opportunity to learn more about a quality system within the health sector. We will be having a tour sign-up at our January 27 meeting. Since space is limited for the tour this is an opportunity for your early registration to assure a spot. Further details will be available at the January meeting and on this website.



Congratulations to ASQ Certification Achievers

The following Hamilton Section members were successful in the ASQ certification exams 
held in Hamilton in October and December 2008:

Certified HACCP Auditor:
Joanne Rose Mann

Certified Quality Technician:
Anjali Ramjag

Certified Manager of Quality / Organizational Excellence
Nathan Andrew Riley

Certified Quality Auditor:

Sebastian G. Pulikanikal

Certified Quality Engineer:
Michael Frederick Riley,
George S. Mathews

NOTE:  If you have passed an ASQ certification exam that you wrote at a location other than Hamilton, please e-mail the Section Chair Jeff Race at  with the information.



ASQ Section Satisfaction and Loyalty Study Open

What can your ASQ section do to make your experience better? Let us know. Your input gives section leaders guidance for creating opportunities focused on member needs. This allows your ASQ section to provide the products and services that are most important and beneficial to you.

In January, all ASQ members are being asked to provide feedback on how well their ASQ sections are serving their needs.  We would appreciate your participation in this survey.  Your answers will be kept confidential and reported to ASQ management only in the aggregate.

Participants will be entered into a draw to win one of four 2009 ASQ World Conference on Quality Improvement registrations (a $925 value). The conference is May 18-20, 2009 in Minneapolis , MN . Email invitations or postcards were sent to ASQ members beginning January 5. The study will be open through January 31. If you did not receive this email and wish to participate, please visit


Call for Members to Volunteer for Sub-Committees

Your ASQ Hamilton executive is working on strategies to ensure that your section continually improves the value offered to its membership. Currently, we have identified a need for two sub-committees:

1.      Website/Internet Sub-Committee
2.      Awareness/Recruitment Sub-Committee

As with all tasks, a team effort can bring forth unimagined success and innovation. We encourage you, our valued members, to consider participating in one or both of these two ASQ Hamilton sub-committees. To paraphrase Roberto M. Saco, ASQ President: We all need to get involved in as many “Really Big Q” conversations as possible. This is your opportunity to do just that.


Each sub-committee will be required to first develop a project charter with a scope and responsibilities for the project. Every attempt will be made to meet through email communications and may require one meeting in person. Time requirements for this phase are estimated at a few hours per month spread out over several months.

The next phase would be to complete the project. Depending on the sub-committee, a few members will be asked to market and/or conduct presentations. For your efforts, each sub-committee member will receive 1.5 RU points per year. 


For more information, please contact the section Chair Jeff Race:



Our recently-elected Vice-Chair / Chair-Elect has announced her intention to resign from that position. This is a call for nominations for the position of Vice-Chair / Chair-Elect of the Hamilton Section for the balance of the 2008-2010 session. The person elected to this position will automatically assume the position of Chair of the section in July 2010. Please send nominations to the Nominating Chair Stan Sobota at before January 27, 2009. The election for this position will be conducted at the January 27, 2009 Hamilton Section membership meeting.


A One-Day Non-Credit Course Run by Brock University, St. Catharines

Date: Tuesday, January 27, 2009
Time: 9am-3:30pm (lunch included)
Location: Four Points Sheraton Hotel, Thorold
Cost: $399. plus GST

Quality has evolved over the years from having a narrow focus on quality of conformance (are we doing things right?) to a broader view that incorporates the quality of design (are we doing the right things?) and a concern for customers' perceptions and expectations (are we satisfying the customer?).  Consequently, quality has come to be seen as integral to management in both the public and private sectors. 

This course provides an introduction to the world of quality that combines technical terminology with a business point of view.  The first half covers basic quality concepts, including definitions of quality, performance metrics such as DPMO, and the costs of quality.  The second half provides a brief overview of current quality management approaches, including ISO 9000, NQI PEP, Six Sigma, and Lean.  Examples from both manufacturing and services will be used.

Instructor:  Michael J Armstrong is an Associate Professor in the Faculty of Business.  He holds a BSc, an MBA, and a PhD.  Michael is a Senior Member of the American Society for Quality and is certified by them in Quality Management & Organizational Excellence (CMQOE) and as a Six Sigma Black Belt (CSSBB).  He has written numerous articles for periodicals such as Quality Progress, IEEE Transactions on Reliability, and Operations Research.  Before starting his academic career, Michael worked as a junior manager of aircraft maintenance services.  He has consistently received above-average teaching evaluations from his undergraduate business students.

For further information, contact Michael J. Armstrong:

Jobs and Ads Web Page

Check out our Jobs & Ads web page - link on side bar - for employment opportunities in the quality field.  

ASQ Hamilton members seeking employment or a career change can also have their resumes posted in the Classified section of our Jobs and Ads web page. There is no charge for this service to our members.  Resumes (MS Word preferred) should be sent to the section webmaster Bob Mok at

Web-based CQE Practice Exams

The Hamilton ASQ section recently launched a complimentary web-based e-learning solution for candidates wishing to become ASQ-Certified Quality Engineers (CQE). For further details, click :


ASQ Certification Study Materials Available for Loan

The Hamilton Section Executive is pleased to make Certification Examination preparation materials available to our membership. Section members can sign-out these resources, free of charge. Resources include study materials for: CQT, CQM, CQA, CQIA, CRE, CMI, and CSQ. These are not the ASQ's latest versions of the certification body of knowledge, but they will serve to give a good overview of the material and help members determine the scope and focus of each certification. (Members are encouraged to obtain the latest versions prior to completing their studies in order to ensure that they are completely up-to-date.)

To borrow these materials, please contact Jane Devries The materials will be available for 3-month loans on a first come, first served basis, and can be picked up at section meetings.

If you have materials that you would like to offer for the Section library, please also contact Jane.

The ASQ Hamilton Section Newsletter is posted online about six times per year
to announce upcoming section meetings, plant tours and other events of interest to members.

The newsletter will be sent electronically only to those members who have agreed
to receive Section information by e-mail. Except for the September issue, the newsletter is no longer sent out by regular mail.

 IMPORTANT: To ensure that you receive your copy, as well as special announcements of ASQ events in between issues, check your ASQ profile at Log in and type the word profile in the search box.  Select My Account: Update Your My ASQ Profile, and verify that your correct e-mail address is included in your profile.