The Hamilton Section of the American Society for Quality



April 2009

Editor -
Adam Kossowski


DATE:  Tuesday, April 21, 2009



Chan's Buffet Restaurant, 1400 Upper James St. Hamilton
(Just South of Stone Church Road - see map below)



6:00 pm Cash Bar, Networking and Registration
7:00 pm Buffet Dinner

8:00 pm

Welcoming and Start of Café Meeting

To encourage greater participation, the attendance fee will be reduced for this event
   from $30 to $20 - includes dinner

$10 without dinner.

Non-member guests are welcome

Participate in a
SWOT Café – Hamilton Section Futures

Please join us for a Quality Café with a twist on SWOT.  We are going to utilize the café style meeting to discuss ASQ Hamilton Section’s strengths, weaknesses, opportunities, threats and trends (SWOTT). In this session we will combine the power of the Café with the power of a traditional SWOT analysis with a twist; that is the inclusion of trends we are faced with.

This is a great opportunity for you, our members, to connect and dialogue with your peers around issues that really matter to all of us. We need your ideas, input, comments and participation to make this event and more importantly the outcome to add value for you our members and stakeholders by helping to steer our business plan and resources to accommodate our findings.

The Café process is gaining rapid global popularity as an innovative, highly successful means of encouraging candid dialogue and creative thinking among medium to large-size groups in a safe, welcoming atmosphere. After several minutes of dialogue at one table, everyone rotates to a different table, engaging in a different dialogue at the next table (based on SWOTT) and scribing what emerges on the table-top. This is repeated a few times more and is followed by a group dialogue about the key notes from this process. It facilitates meaningful connections and a flow of knowledge and participation that enriches the collective pool which will assist your executive to direct effort and resources towards the key points developed.

Facilitator: Jeff Race

 Chair of ASQ Hamilton Section



If attending the dinner, please e-mail Jeff Race at  
by noon on Friday, April 17, 2009 and provide your name and phone number

Meeting Location: Chan's Buffet Restaurant, 1400 Upper James St., Hamilton

Other Upcoming Events





ASQ Toronto AGM
+ Overview of Six Sigma - Lally Marwah

Hilton Garden Inn,


April 8, 2009


ASQ World Conference on Quality & Improvement



May 18 - 20, 2009

Hamilton Section Meeting - Quality in Green Energy - Walter Wettges, DMI Industries


Chan's Buffet Restaurant, Hamilton

May 21, 2009

May Newsletter



Non-Credit Course Run by Brock University, St. Catharines

Wed, June 3, 2009    6:30 PM - 9:30 PM
Wed, June 10, 2009  6:30 PM - 9:30 PM

Location: Four Points Sheraton Hotel, Thorold
Cost: $249

Quality has evolved over the years from having a narrow focus on quality of conformance (are we doing things right?) to a broader view that incorporates the quality of design (are we doing the right things?) and a concern for customers' perceptions and expectations (are we satisfying the customer?).  Consequently, quality has come to be seen as integral to management in both the public and private sectors. 

This course provides an introduction to the world of quality that combines technical terminology with a business point of view.  The first half covers basic quality concepts, including definitions of quality, performance metrics such as DPMO, and the costs of quality.  The second half provides a brief overview of current quality management approaches, including ISO 9000, NQI PEP, Six Sigma, and Lean.  Examples from both manufacturing and services will be used.

Instructor:  Michael J Armstrong is an Associate Professor in the Faculty of Business.  He holds a BSc, an MBA, and a PhD.  Michael is a Senior Member of the American Society for Quality and is certified by them in Quality Management & Organizational Excellence (CMQOE) and as a Six Sigma Black Belt (CSSBB).  He has written numerous articles for periodicals such as Quality Progress, IEEE Transactions on Reliability, and Operations Research.  Before starting his academic career, Michael worked as a junior manager of aircraft maintenance services.  He has consistently received above-average teaching evaluations from his undergraduate business students.

For further information, contact Michael J. Armstrong:

Inaugural Canadian Quality Congress - August 19-21, 2009
University of British Columbia, Vancouver

A message from Gary Gehring, ASQ Canada Director

Hello fellow ASQ member,

My name is Gary Gehring. I am your elected ASQ regional representative in Canada. I would like to take this opportunity to say hello and to also inform you of an exciting upcoming quality initiative in Canada.

ASQ Canada is pleased to announce its support of the inaugural Canadian Quality Congress this August in Vancouver. You may have noticed a reference to this in ASQ Weekly or on our ASQ Canada Web site.

If not, I would like to offer you a bit more information about the opportunities for ASQ members at this event. Because ASQ Canada is a Title Sponsor of the Canadian Quality Congress, ASQ members are eligible for a 15-percent discount on the Congress fees.

But that’s not all.

In an effort to bring the ASQ Canada community together, there is opportunity for one volunteer from each Canadian section to come to Vancouver and assist. Congress fees will be waived in return for your volunteer services. The details surrounding the selection process are still in the works, but we ask that interested members express their interest to their Section Chairs. We will provide Section Chairs with more detail and criteria for the selection process shortly. Of course, volunteer members will still be required to cover their transportation and accommodation fees.

Keep watching for more details to be distributed in the coming months or check for updated information.

I look forward to seeing you at the upcoming World Conference on
Quality and Improvement in Minneapolis, Minnesota, May 18-20, 2009,, or at the Canadian Quality Congress this August.

I hope to talk with you soon.


Gary Gehring
ASQ Canada Director


Jobs and Ads Web Page

Check out our Jobs & Ads web page - link on side bar - for employment opportunities in the quality field.  

ASQ Hamilton members seeking employment or a career change can also have their resumes posted in the Classified section of our Jobs and Ads web page. There is no charge for this service to our members.  Resumes (MS Word preferred) should be sent to the section webmaster Bob Mok at

Web-based CQE Practice Exams

The Hamilton ASQ section recently launched a complimentary web-based e-learning solution for candidates wishing to become ASQ-Certified Quality Engineers (CQE). For further details, click :


ASQ Certification Study Materials Available for Loan

The Hamilton Section Executive is pleased to make Certification Examination preparation materials available to our membership. Section members can sign-out these resources, free of charge. Resources include study materials for: CQT, CQM, CQA, CQIA, CRE, CMI, and CSQ. These are not the ASQ's latest versions of the certification body of knowledge, but they will serve to give a good overview of the material and help members determine the scope and focus of each certification. (Members are encouraged to obtain the latest versions prior to completing their studies in order to ensure that they are completely up-to-date.)

To borrow these materials, please contact
Kris Krishnamoorthy at The materials will be available for 3-month loans on a first come, first served basis, and can be picked up at section meetings.

If you have materials that you would like to offer for the Section library, please also contact Jane.

The ASQ Hamilton Section Newsletter is posted online about six times per year
to announce upcoming section meetings, plant tours and other events of interest to members.

The newsletter will be sent electronically only to those members who have agreed
to receive Section information by e-mail. Except for the September issue, the newsletter is no longer sent out by regular mail.

 IMPORTANT: To ensure that you receive your copy, as well as special announcements of ASQ events in between issues, check your ASQ profile at Log in and type the word profile in the search box.  Select My Account: Update Your My ASQ Profile, and verify that your correct e-mail address is included in your profile.