Hamilton Section



DATE : Nov 20, 2003

PLACE :The Plainsman Restaurant                                                             TIME: 6:00 PM - Cocktails
Highway 5                                                                                                                       7:00PM-Dinner
Dundas, Ontario                                                                                                            8:00PM-Presentation
Note :
The Plainsman Restaurant on Hwy5, 2 miles West of Highway 6 in Dundas, Ontario has been arranged as the permanent dinner meeting location of the Sec 0400 for the 2003 / 2004 session. Charge for the dinner and the presentation is currently $25.00, with a cash bar. There is no charge for only the presentation.

The November membership meeting will present Chris Gillis of Productivity Improvement Center (PIC) Durham College/University of Ontario Institute of Technology. Chris will be speaking on "Continual Improvement in the Public Sector".


Popular improvement models such as ISO 9000, Canadian Quality Criteria, Six Sigma originated in the private sector and have since evolved from a manufacturing focus to be more service-friendly. Still no clear choice for many public sector improvement champions exists. Which approach is right?

Chris Gillis is a Senior Consultant with the Productivity Improvement Center (PIC) Durham College/University of Ontario Institute of Technology, that has offices in Toronto, Detroit and Nashville. PIC has been providing quality management assistance to oragnizations since 1985.

Chris is currently working with organizations providing consulting, training and facilitation services on topics such as High Performance Methods, ISO/QS 9000, ISO 14000, business process management, key performance indicators, team building, problem solving, continuous quality management approaches (NQI Criteria, Malcolm Baldrige, etc.) cost of waste, productivity improvement and customer satisfaction measurement. He has assisted numerous companies leading to successful ISO/QS9000 and ISO 14001 registrations. Most notably he was the consultant for The Town of Ajax, Ontario, who were successfully recommended for ISO 9001 making them the second municipality in North America and the largest to achieve registration.

Chris's extensive experience has included quality management system design, reengineering and implementation, group facilitation, training material development, and training, resulting in substantial dollar savings and improvement in productivity. With over 20 years of extensive quality experience in a wide variety of industries and sectors including: manufacturing, service, government and software, Chris holds a Bachelor of Mechanical Engineering degree with a major in Mechanical Engineering. He is an active public speaker on quality and continuous improvement topics. Chris is Past Chair of the American Society for Quality (ASQ) Toronto Section and a member of the Professional Engineers Association of Ontario.

Please notify one of the following executive members of your attendance by 12:00 PM on Fri., Nov 14, 2003.

Bob Anderson (905) 575-2375 ext 3092 OR Hank Verspagen ext 3091


Bob Mok, CQA., CQE

Section Secretary, Sec 0400

The Society of Professionals Dedicated to the Advancement of Quality