DATE : Nov 21, 2002

PLACE : The Plainsman Restaurant                     TIME: 6:00 PM - Cocktails
Highway 5                                                                                7:00 PM - Dinner
Dundas, Ontario                                                                     8:00 PM - Presentation

Note : The Plainsman Restaurant on Hwy5, 2 miles West of Highway 6 in Dundas, Ontario has been arranged as the permanent dinner meeting location of the Sec 0400 for the 2002 / 2003 session. Charge for the dinner and the presentation is currently $25.00, with a cash bar.

The annual activity Flyer is sent with this mailing. You may also visit our website at to get at this information at all times. If you want to receive E-Mail copy of our Newsletter, you may follow the instructions at our web site to sign onto the user-maintained E-Mail registration program or E-Mail me ( for initial registrations.

The November membership meeting will present Andrew Milivojevich. Andrew will be speaking on " Six Sigma"


Six Sigma is a business improvement strategy that seeks to identify, reduce, and eliminate variation in a process. The approach requires defining the process function, identifying, collecting, and analyzing data, creating and consolidating information into useful knowledge and the communication and application of such knowledge to remove waste.

Through the effective deployment of Six Sigma, the acquisition of knowledge by people is possible. Effective utilization of people can improve process performance, affect product and service quality, positively influence the bottom-line, increase customer satisfaction, and assure long-term business success. In this contribution, the concepts of Six Sigma and its application to the overall business are discussed.

Speaker Biography Andrew Milivojevich

Andrew Milivojevich is an authority in the application of Statistical Methods and Six Sigma to improve business performance. He has over 15 years of experience with Magna International, The Woodbridge Group, Juran Institute, and Progressive Moulded Products where he was Vice President of Quality. He has applied Statistical and Six Sigma methods to Research, Development, Operations, and Service. Andrew is currently President of The Knowledge Management Group, a service organization assisting management in the acquisition of knowledge to achieve business process improvement.

Please notify one of the following executive members of your attendance by 12:00 PM on Friday, Nov 15, 2002.

Bob Anderson (905) 575-2375 ext 3092 OR Hank Verspagen ext 3091


Bob Mok, CQA., CQE

Section Secretary, Sec 0400

The Society of Professionals Dedicated to the Advancement of Quality