The Hamilton Section of the American Society for Quality



January 2006

Newsletter Editor -
Adam Kossowski



DATE:  Thursday, January 19, 2006


Location:   The Plainsman Restaurant, Hwy. 5,  3 km west of Hwy. 6, Dundas
(See map below)


6:00 pm Cash Bar, Networking and Registration
7:00 pm Buffet Dinner (optional) - charge $25

8:00 pm

Presentation - No charge

Non-member guests are welcome

Subject:   Customer Satisfaction in the Retail Clothing Industry

Speaker:  David Fabello – Director of Tuxedo Operations, 
Moores Clothing for Men

David Fabello is responsible for orchestrating a training environment with a national leader in menswear category - Moores Clothing for Men. His objective is to develop a service mindset within a retail setting with many staff members in a management capacity as well newly hired staff in the first week of employment. Today Moores is recognized for its service, value and selection operating 117 stores coast to coast.

As Director of Tuxedo Operations, David is developing Moores’ personal service philosophy, training initiatives, marketing and volume directives to 16 District Managers, 16 Senior Operations Managers launching Moores’ Tuxedo rental initiatives to store management teams in all Canadian stores.

In this presentation, David will explain and expand on the personal service philosophy and customer service program in place at Moores.


Meeting Location:

Plainsman Restaurant
#261 Highway 5,

3 km west of Hwy. 6

Please use this web poll to confirm attendance by noon on Jan 13, 2006


For More Information Please Contact
Olga Delvecchio at:


Jobs and Ads Web Page

Check out our new Jobs and Ads web page at: for employment opportunities in the quality field.
ASQ Hamilton members seeking employment or a career change can also have their resumes posted in the Classified section of our Jobs and Ads web page. There is no charge for this service to our members. Resumes (MS Word preferred) should be sent to the section Secretary at

Other Upcoming Events

Location Date Details:
Adding Value to the Audit Process, - David Muil, Vice President, Technical Operations, TUV Canada ASQ Toronto Jan 11, 2006
Cost of Poor Quality 
- David Barber, Omnex Canada
ASQ Toronto Feb 8, 2006
Dave Delong Workshop ASQ Kitchener Feb - date TBA
Starting the Change Management Process – Melanie Beaumont ASQ Hamilton Mar 8, 2006

See March Newsletter



Electronic Version of Hamilton Section Newsletter


The ASQ Hamilton Section Newsletter will be sent electronically to those members who have agreed to receive Section information by e-mail. 

IMPORTANT: To ensure that you receive your copy, as well as special announcements of ASQ events in between issues, check your ASQ profile at www.asq.orgLog in and type the word profile in the search box. Then select Update Your My ASQ Profile, and verify that your correct e-mail address is included in your profile.

Upgrade to Senior Member

Demonstrate your professional growth and accomplishments by becoming a Senior Member of ASQ. For no extra charge you will receive:

- Recognition of your achievement through a Senior Member certificate and card

- Recognition of your achievement through an announcement in Quality Advocate, ASQ’s monthly newsletter,

- Special Senior Member name badge at ASQ events that you attend,

- Your choice of one extra benefit journal or two Divisions, or an additional Section, as part of your Senior Member benefit package.


What are the requirements for Senior Membership?

1.   Have ten years of active professional experience. Up to four years of this requirement may be satisfied by graduation from an accredited college, university, or similar institution.

   Be a Regular Member in good standing for at least one year prior to the date of application for advancement.

3.   Have qualified in ONE of the following ways described below:

a) Conducting quality-related engineering, inspection or audit, or statistical work, or applying the methods and principles of quality on the job for at least two years, or

b) Teaching quality or related arts or sciences at an accredited institution for at least two years, or

c) Being a Senior Member or comparable grade in an American Society for Association Executives’ list of recognized organizations, or

d) Currently holding an ASQ certification that requires recertification.

How to apply:

Download the application form and instructions for the free upgrade to Senior Member from 


ASQ Certification Achievers


Congratulations to the following Hamilton Section members who were successful in the

Oct 2005 and Dec 2005 ASQ certification exams:




Certified Quality Engineer


Carmen-Luminita Aldea, John Krizmanic,
Nathan Riley, Konstantin Agabekian,
Glenn Bosma, Chris Skowron, James Damant


Certified Quality Manager

Joe Fisher, Murray Atchison, Claude Pardiac


Certified Quality Technician

Colleen Steele, Mathew Thoman


Certified Quality Auditor

Victoria Lehoux

     Certified Software Quality

S. Haider


NOTE:  If you have passed an ASQ certification exam that you wrote at a location other than Hamilton, please e-mail the Section Chair at with the information.